We have a 7-day refund policy, which means you can request for a refund within 7 days from the date of your order delivery.

To be eligible for a refund, your item must be in the same condition that you received it, unworn and unused, with the tag intact, and in its original packaging. We will not accept a refund if the tag has been removed or the product has been used.

We accept refund requests in the case of damage or defect in the product at the time of shipping, or if you are not satisfied with the Colour or quality of the product. In order to request for a refund, please click and share pictures of the damage/defect in the product along with your reason to return with us. You can also contact us at +91-988-858-4856 to assist you with requesting for a return.

Once your refund request has been accepted, we will initiate a return pickup from your address. We will initiate the refund amount once the product is received back and passes quality check. Once approved, the refund will reflect in your bank account within 5-7 working days.

• We offer free standard shipping on all prepaid orders in India.
• We offer standard and express COD for delivery within India.
• Usually, orders are dispatched within one business day from order date Standard Delivery within India – 3 to 4 business days

At Pinkrabbit.in, our commitment to exceptional customer service extends beyond just facilitating transactions; it’s about building lasting relationships. To achieve this, we’ve meticulously designed a multi-faceted support system. Our Customer Support Page serves as a hub of information, housing FAQs, contact details, and resources to address a myriad of customer queries. For real-time assistance, our Live Chat feature puts customers directly in touch with knowledgeable representatives, ensuring prompt resolutions to any issues. Additionally, our Email Support channel offers a more formal avenue for inquiries, with our team dedicated to providing thorough and timely responses. Recognizing the value of direct communication, we’ve also implemented Phone Support, allowing customers to connect with us seamlessly. Behind the scenes, our Ticketing System streamlines the process of managing customer concerns, ensuring that no inquiry goes unresolved. Empowering customers with self-service options, our Knowledge Base equips them with the tools to troubleshoot common issues independently. Beyond our website, we’re active on social media platforms, engaging with customers and addressing their needs wherever they may arise. Finally, we value feedback as a catalyst for improvement, regularly seeking insights from our customers to refine and enhance our support services. With these measures in place, Pinkrabbit.in, aims not only to meet but exceed customer expectations, fostering trust and loyalty every step of the way.